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We are thrilled you’ve decided to join our family. Today, you have joined a global movement that enables families to focus on what’s most important – their sick child – while we take care of the rest!

Your friends at Ronald McDonald House Charities

Frequently Asked Questions

Answers to your questions

We’re always happy to answer any questions you might have. If you can’t find your question answered under the programs below, contact us.

  • Ronald McDonald House

    How can I stay at a Ronald McDonald House?

    Contact the social service department at the hospital where your child will receive treatment. They will place your name on the waiting list for the day that you intend to arrive. Because each child's treatment is unique, a family’s stay at the House is unpredictable. Therefore, most local RMHC Chapters are unable to confirm room reservations for your stay prior to your arrival.

In general, Ronald McDonald House programs offer rooms for families of pediatric patients 21 years old and younger. Due to the demand for rooms, some Houses accommodate families of patients up to 18 only. For most Houses, families may stay as long as their child remains in active treatment, although some Houses may establish a maximum length of stay at a Ronald McDonald House in order to accommodate room demand. This is determined on a local basis.

    Who owns and operates Ronald McDonald Houses?

    Each House is owned and operated by a local RMHC Chapter. The Chapter is governed by a local Board of Directors who are responsible for program development and operations.

    How are Ronald McDonald Houses funded?

    Generous supporters like you help fund Ronald McDonald Houses. The majority of our programming funds come from individuals, organizations and businesses.

    Doesn't McDonald's fund Ronald McDonald Houses?

    Local McDonald's restaurant owner/operators generously fund portions of the annual operating costs of the Houses. However, the majority of the annual operating income comes from individual and other corporate donors.

    How much does it cost to stay at a Ronald McDonald House?

    The actual cost to operate a room varies between $50 and $100 a night. Families either stay at no cost or are asked to make a donation up to $25 per day, depending on the house. However, payment is NEVER expected for those who cannot afford it. The difference is made up through donations. Thanks to your contributions, it is a global RMHC policy that a family never be turned away because of their ability to pay.

    Who is eligible to stay at a Ronald McDonald House?

    The families of children, from birth through 21 years of age (or 18, depending on the House), who are being treated at nearby hospitals and medical facilities, are eligible. The patient is also eligible to stay with the family if he/she is being treated on an outpatient basis. Please contact the Ronald McDonald House in your community to find out if there are other policies or requirements.

    How long do families usually stay at a Ronald McDonald House?

    Stays can be as short as one night or as long as several months, and sometimes extend to a year or more, depending on the child's illness and treatment.

    How can I support a Ronald McDonald House?

    You can support a House or RMHC in a number of ways, and we could not operate Ronald McDonald Houses without donations from individuals and groups. Click here to learn more about getting involved with RMHC.

  • Ronald McDonald Care Mobile

    What is the Ronald McDonald Care Mobile program?

    The 40-foot vehicles travel directly into areas where children are medically underserved, offering high-quality medical, dental or health education through relationships with local healthcare organizations and clinical service providers.

    What services does a Ronald McDonald Care Mobile provide?

    Ronald McDonald Care Mobiles provide a number of services based on the needs of the community, including:
    • Primary care, well-child visits and developmental screening
    • Immunizations
    • Diagnostic, preventive and restorative dental care
    • Oral hygiene education
    • Asthma treatment and self-management education
    • Pulmonary function testing
    • Vision, hearing and lead screening
    • School and sports physicals
    • Prenatal care for pregnant teens
    • Childhood health promotion and injury prevention education
    • Nutrition counseling
    • Pediatric specialty care, such as oncology, cardiology and otolaryngology
    • Ophthalmology
    • Mental health assessment and referral
    • Blood collection
    • Social service resource referral
    • Health education
    • Care for special needs children
    Who is the staff on Ronald McDonald Care Mobiles?

    Staffing varies based on the scope of services provided but might include a pediatrician, a pediatric nurse, a dental hygienist, a dentist and a program manager. Other staff members might include a social worker and other pediatric specialists. In most cases, these staff members are full- or part-time workers hired by local health-care organizations.
 Most Ronald McDonald Care Mobiles choose to supplement their staff with a rotating base of volunteers and medical, dental and nursing students. In an effort to provide continuity of care, however, there is always a core staff that serves the community on a regular basis. The rotating staff complements the core staff.

    Where do Ronald McDonald Care Mobiles operate?

    Through relationships with clinical service providers, Ronald McDonald Care Mobiles currently operate in nine countries in Argentina, Canada, Latvia, New Zealand, Poland, Thailand, Indonesia, Australia and the U.S. To find out if there is a Ronald McDonald Care Mobile in your area, contact your local RMHC organization.

    Do Ronald McDonald Care Mobiles only treat children?

    Ronald McDonald Care Mobiles provide health care and health education services to children from birth to 21 years old.

    Does the Ronald McDonald Care Mobile program replace regular visits to a doctor or dentist?

    Services provided on a Ronald McDonald Care Mobile are not meant to replace regular visits to a doctor or a dentist. Rather, they provide an entry point into a regular pattern of health care for vulnerable children, with the goal of connecting the child and his or her family to a medical or dental home.
In some cases, we understand that a Ronald McDonald Care Mobile will need to be the medical or dental “home” for the child because of a severe lack of health care providers in the community or the limited number of providers that will accept children with Medicaid. However, this type of situation has been more of the exception than the rule.

    Who operates the Ronald McDonald Care Mobile in each local area?

    Ronald McDonald Care Mobiles are operated through relationships with carefully selected clinical service providers.

    What type of organization qualifies as the “healthcare organization” or “clinical service provider” for the local program?

    RMHC looks for healthcare partners who have 501(c)(3) status and a mission that complements that of RMHC. To date, the healthcare organizations or clinical service providers have been community hospitals, health systems, academic medical centers, county hospitals, outpatient clinics and independent groups of physicians and dentists.

    Do children or their families have to pay for health care services provided by Ronald McDonald Care Mobile?

    All services offered on Ronald McDonald Care Mobiles are provided in a cost effective manner to children and their families. No child is denied care based on ability to pay. However, reimbursement from a third party, such as Medicaid, is sought if applicable, as is sliding-scale payment that complements the pay schedule already in place at the base of operations.

    How do I get care from a Ronald McDonald Care Mobile?

    Search for a Ronald McDonald Care Mobile in your community, then contact the program manager for more information regarding appointment scheduling.

  • Ronald McDonald Family Room

    Who can use a Ronald McDonald Family Room?

    Any family with a child receiving treatment in a hospital is eligible to use Ronald McDonald Family Room facilities. Ronald McDonald Family Rooms are located in close proximity to the pediatric services provided in hospitals.

    Is it possible to spend the night in a Ronald McDonald Family Room?

    Ask the registration desk at the hospital where your child will receive treatment about the specific services (including overnight stays) available at the Ronald McDonald Family Room in their hospital.

    What services does a Ronald McDonald Family Room provide?

    Ronald McDonald Family Rooms provide a welcoming, homelike environment for families, just steps away from their child in the hospital. Each Family Room provides various services depending on many factors, including the size of the space available within the hospital, the needs of the families, and the number of families served. Minimally, a Ronald McDonald Family Room offers a seating area to relax and a space to prepare a snack, and is hosted by RMHC volunteers or staff.

    Additional Services provided by Ronald McDonald Family Rooms might include:
    • A kitchen area that includes a stove or microwave
    • Shower facilities
    • Sleeping rooms for naps or overnight accommodations
    • Laundry facilities, including washers, dryers and laundry detergent
    • Internet access
    • Reference books
    • A quiet room

    • Who operates Ronald McDonald Family Rooms?

      Each Ronald McDonald Family Room is operated by its local RMHC Chapter and responsible to its own board of directors. RMHC volunteers and/or staff provide hospitality to families in the space during operating hours.

      How can I support the Ronald McDonald Family Room in my community?

      Each Ronald McDonald Family Room offers a variety of volunteer opportunities. Whether you want to donate canned goods or laundry detergent, volunteer to staff the check-in desk, or make a cash donation, there are many ways you can help. Contact your local RMHC Chapter to find out how you can help a Ronald McDonald Family Room in your area.

  • Grants

    What is the RMHC Global Grants Program?
    Through the RMHC Global Grants Program, RMHC works with other non-profit organizations around the world that are making an immediate, positive impact on children. Grants to these organizations extend the reach of RMHC and quickly move donation dollars to communities around the world with the most need. Over the past 25 years, RMHC has awarded more than $100 million in funding through its Global Grants Program to nonprofits to extend its reach and impact on children’s health and well-being worldwide.

    What’s the RMHC Global Grants Program main focus?
    Beginning in 2017 and throughout 2020, the RMHC Global Grants Program will focus on oral health needs of children ages 0 to 6 in the U.S., and on reducing maternal and child mortality in the first six months of life in Africa, South Asia and Latin America.

    Who would RMHC Global partner with for its RMHC Global Grant Program and work in the U.S.?
    RMHC Global will be continuing its relationship with Oral Health America (OHA) with a three-year grant focused on the pediatric oral health needs of the youngest and most vulnerable population of children aged 0 to 6.

    Who would RMHC Global partner with for its RMHC Global Grant Program and work outside of the U.S.?
    RMHC Global has a history of working with a number of impressive organizations that address the area of maternal and child health. After a careful needs assessment and review of proposals from a select group of previous grantees, four nonprofit organizations, American Academy of Pediatrics (AAP), Andean Health and Development (AHD), Curamericas Global and Lwala Community Alliance, have been selected to receive RMHC Global Grants. RMHC is pleased to further its impact through grants to these organizations for their efforts to make a positive and immediate impact on children and families by reducing neonatal and maternal mortality in Africa, South Asia and Latin America. The cycle to work with other organizations will be closed until 2020.

    Who can apply for an RMHC Global Grant?
    For all other organizations, outside of this group, the 2017-2020 RMHC Global Grants Program grant cycle is closed.


Ronald McDonald House Charities

One Kroc Drive
Oak Brook, IL 60523

Phone: 630-623-7048

Fax: 630-623-7488




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